If the lady you are interested in has a Twitter account I also suggest reaching out to them that way. Just send a direct message. They can monitor them while away from the ranch but last I heard they can not monitor their email. They sometimes will have appointments that the office does not know of yet. I have personally had this happen before. Luckily for me I made my appointment directly with the lady so I got to spend time with her. Luckily the other gentalman was understanding and was able to find someone to party with. If the lady already has an appointment the office will not reach out to you to let you know a conflict has come up. They will just let you know when you arrive. It always best to reach out to both the lady directly and the office if possible also.